We believe providing customers with real-time information when an outage occurs helps create a greater understanding of how the electric system works, and what we are doing to restore power. With this upgrade, you see what we see. The new map also gives us additional communication tools we can utilize in the event of a regional energy issue, such as controlled outages directed by ISO-New England.
- 中断 & 紧急情况
The map shows all Unitil lines up to customer load serving transformers. 然而, 二次线, or lines that feed from these transformers out to homes and some smaller streets in more rural areas, 不包括在内. It is possible for a small, local outage on these secondaries to not impact green lines. 然而, abubble would still appear on the map to represent this outage.
- 中断 & 紧急情况
在一些中断期间, we may be able to perform a partial restoration and restore a portion of the customers impacted. 在这种情况下, some of the impacted area may turn green again after it has been restored, separating the bubble that represents the outage from the red or orange lines that represent the customer still out. 在这种情况下, crews are continuing to work the outage to restore the remaining customer
- 中断 & 紧急情况
No, we still need you to report your outage. Direct customer reports are still the best and most efficient means of ensuring your outage is in the system. You can 在线报告您的故障 at Unitil.com or by calling out Customer Service Center.
- 中断 & 紧急情况
Payments made with Commercial and/or Corporate Credit Cards incur a 2.65%处理费. This ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service. 了解更多关于这个费用.
Please note that personal credit cards and electronic checks will not incur this fee. 找到一个完整的列表 方便的付款方式.
- 企业
Each November Unitil includes an envelope in your Massachusetts or New Hampshire bill to support these two organizations.
Massachusetts Good Neighbor Energy Fund
The Massachusetts Good Neighbor Energy Fund (GNEF) has provided energy assistance to hundreds-of-thousands of residents in temporary crisis who are struggling to pay their energy bills and do not qualify for federal or state energy funds. 访问 magoodneighbor.org 捐赠或了解更多.
New Hampshires' Neighbor Helping Neighbor
New Hampshires' Neighbor Helping Neighbor (NHN) is a non-profit, 501(c)(3) charitable corporation created in 1986 to help utility customers who experience some sort of emergency or financial hardship but are unable to qualify for other government-funded energy assistance programs. Their grants are designed to prevent these customers from having their utility service disconnected because they are unable to pay their bills. Typically, they assist around 1,200 New Hampshire families each year. 访问 nhnfund.org 捐赠或了解更多.
所有的客户:
Unitil works year-round with organizations in all of the states we serve to bring our customers new energy savings offers and solutions.
缅因州的客户:
退税 and 激励 are available through 缅因州效率, a statewide group that helps businesses and residents all over Maine use energy resources more efficiently, 降低能源成本, and lighten the impact on Maine’s environment.
麻萨诸塞州的客户:
退税 and 激励 are available through MassSave.com. Your local electric and natural gas utilities and energy efficiency service provider are taking strides in energy efficiency. 作为一个, 我们成立了Mass Save®, with the common goal of helping residents and businesses across Massachusetts save money and energy, leading our state to a clean and energy-efficient future.
新罕布什尔州客户:
退税 and 激励 are available through NHSaves.com. NHSaves is a collaboration of New Hampshire’s electric and natural gas utilities working together to provide NH customers with information, 激励, and support designed to save energy, 降低成本, 保护环境.
- 你的账户
- 电力服务
- 气体服务
- 企业
We’re always looking for new employees that will bring their 生命能源 致团队. To learn about our culture and benefits and view open positions, 访问我们的职业页面.
- 公司
我们的客户服务时间是 7:00 AM to 7:00 PM, Monday through Friday. 然而, you may call our automated system any time to make a payment, 检查你的余额, or report your power outage toll-free at 1-888-301-7700.
Gas emergencies should be reported immediately to 911.
查看我们的联系页面 查看公司假期列表.
- 公司
There are several reasons your power could be out (观看这个视频了解更多!). First, check your circuit breakers to see if any are in the “off” position. 如果它们都开着,你就可以 在线报告您的故障 or 打电话给1-888-301-7700.
- 中断 & 紧急情况
- 电力服务